Your privacy is important

Marvella Interiors Pty Ltd is committed to protecting the privacy of your personal information in accordance with with our obligations under the Australian Privacy Act 1988 (Cth).

What we collect

  • Contact name and details
  • Payment and transaction information including type, bank and credit card details
  • Delivery address or collection details for Click & Collect
  • Your location details through your smart phone or device
  • website and technical information, including browser, websites visited, IP address, user and system preferences, device type
  • Transaction details including what you purchased, payment information, where you shopped and your product preferences

Use of Cookies

Information is automatically collected through cookies when you use of Marvella Interiors website , Cookies are small text files that websites or apps may place on your computer or device. Generally, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the Marvella Interiors to gain statistical information about your usage behaviour and aggregate data to allow Marvella Interiors to customise a user’s experience on Marvella Interiors ’s websites.

However, You can switch off cookies by adjusting the settings on your web browser.

Use of personal information

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

  • to provide you with products and services
  • to improve our service operations to enhance your customer experience
  • to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts
  • to verify your identity
  • to communicate with you and perform research and statistical analysis, including customer satisfaction and product and service improvement surveys, to tailor products and promotional offers to you, and to improve user experience for online and digital platforms.
  • to conduct investigative, fraud and loss prevention activities to protect Marvella Interiors ’s interests including protection of our stores, staff, customers, suppliers and merchandise
  • to respond to your query, feedback or concerns
  • to respond to and interact with regulatory bodies and government agencies
  • for general planning and administration, and as other required or permitted by law

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

Complaints or Questions

If you would like further information about how we manage your personal information, have queries relating to our Privacy Policy, or wish to lodge a privacy complaint, please contact us

Email: info@marvellainterirors.com.au.

All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation takes longer, we will contact you and advise you of this.

Updates to this Policy

Marvella Interiors may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes.